
Help centre
How can we help?
Answers about our products, shipping and orders.
Questions
Frequently asked
About Arganlys
What makes Arganlys different?
Arganlys uses authentic Moroccan Nila, and every product is made in Morocco and ISO 22716 certified. Feel free to reach out with any questions about our products or sourcing.
Products & use
How do I use Nila soap?
Apply the Brightening Nila Soap to warm, damp skin and leave it for 3 to 5 minutes. Rinse well, then exfoliate with the Premium Kessa Glove and finish with your favourite moisturiser.
When will I see results?
It depends on your skin and how regularly you follow the ritual: the Nila scrub and mask work gradually, with regular use. We don’t promise overnight results; consistency, gentle exfoliation and daily SPF on exposed skin matter most.
Can I use your products on sensitive skin?
Our products are made for all skin types, but do a patch test on a small area before first use, especially if you have allergies or sensitivities: the Brightening Nila Soap contains fragrance. If you are pregnant or have eczema or broken skin, ask your doctor or dermatologist first.
Do Arganlys products whiten or bleach the skin?
No. Arganlys rituals brighten: they help skin look radiant and more even in tone, without bleaching or changing your natural skin colour.
How should I store my Arganlys products?
Keep them tightly closed in a cool, dry place away from direct light and heat, ideally between 15 °C and 25 °C. You can keep the Nila & Argan Brightening Scrub in the refrigerator for a refreshing feel.
I’m not sure which products to choose. Can you help?
Of course! Take our ritual finder quiz or email us at contact.arganlys@gmail.com. We’re here to help you find the perfect products.
Shipping
When will my order ship?
Orders are processed within 1–2 business days. Shipping fees are calculated at checkout based on your location.
Do you ship internationally?
Yes. Free Morocco shipping over 400 DH and free worldwide shipping over $150. International orders may incur customs duties or import taxes, which are the customer’s responsibility.
What if my order arrives damaged or incorrect?
Email contact.arganlys@gmail.com within 48 hours of delivery with photos and your order number. We review requests within 5 business days; approved refunds take 7–10 business days.
Returns & issues
Can I return or exchange a product?
For hygiene and safety reasons, we do not accept returns or exchanges. Please double-check your order before completing your purchase.
My package is lost or delayed. What can I do?
Delays from weather, holidays or customs are beyond our control, but we’ll help. Contact contact.arganlys@gmail.com and we’ll guide you in resolving the issue with our courier, Sendit.
Bridal
When should I start the pre-wedding ritual?
The Nila pyjama is worn for 3 to 5 nights before the wedding, followed by a hammam to remove the blue tint. Start the soap, kessa, scrub and mask ritual early enough to patch test every product first. See the bridal ritual.
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Contact
Still have a question?
We usually reply within 24–48 business hours.
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Orders & products
Questions about an order, a product or which ritual to choose.
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WhatsApp
Monday–Friday, 9 AM–6 PM (Morocco time). We usually reply within 24–48 business hours.
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Wholesale & spas
Hammams, spas and retailers interested in Arganlys.
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Press & partnerships
Media, creators and collaborations.